Patient FAQs
Patient FAQs
Questions patients ask us
Can’t find your answer? Call +91 94153 32396 — we answer 24 hours.
General
Where is Narayan Hospital?
On Fatima Hospital By-Pass Road, near Khajanchi Chowk, Raptinagar Phase-4, Gorakhpur 273014. Open in Google Maps.
What are your hours?
The hospital, emergency room and ICU are open 24 hours a day, every day. OPD timings vary by consultant — call +91 94153 32396 to confirm.
What services do you offer?
Trauma and emergency care, neurosurgery, urology, orthopaedics, cardiology, general and laparoscopic surgery, plastic and burn surgery, obstetrics and gynaecology, paediatrics and NICU, general medicine, dentistry, and anaesthesia and critical care. See all departments.
How many beds does the hospital have?
Narayan Hospital is a 30-bedded trauma and multispeciality hospital with ICU, NICU and ventilator support.
Is there parking?
Yes, parking is available on site, and the building has a lift and wheelchair access.
Appointments & Doctors
How do I book an appointment?
Call +91 94153 32396 or +91 97935 17189, send a WhatsApp message to +91 73766 75076, or use the appointment form and our front desk will call you back.
Do you offer same-day appointments?
Most departments can see walk-in OPD patients the same day. Emergency patients are seen immediately without an appointment.
How do I know which doctor to see?
Tell our front desk your symptoms and they will book you with the right consultant. You can also browse our doctors by speciality.
What should I bring to my appointment?
A photo ID (Aadhaar is ideal), your Ayushman card or insurance details if you have them, previous prescriptions, discharge summaries, scan reports, and a list of the medicines you take.
How do I reschedule or cancel?
Call +91 94153 32396 or message us on WhatsApp and the front desk will move or cancel your slot.
Ayushman & Insurance
Do you accept Ayushman Bharat (PM-JAY)?
Yes. Narayan Hospital is empanelled under Ayushman Bharat, so eligible families receive treatment free of cost. How Ayushman Bharat works.
Is cashless insurance available?
Yes, through insurance TPAs for many insurers including Star Health, Care Health, HDFC ERGO, ICICI Lombard and Niva Bupa. See the full list.
What do I need for cashless admission?
Your insurance card or policy number and a photo ID. For planned admissions, contact the front desk in advance so pre-authorisation can be arranged.
What if I come in an emergency without my card?
Treatment starts first. The Ayushman or insurance paperwork can be completed once the patient is stable.
How can I pay?
UPI, credit and debit cards, net banking and cash are all accepted.
Admission & Stay
Can a family member stay with the patient?
Yes, one attendant can usually stay with a patient on the ward; private rooms are available. ICU visiting is limited to protect patients.
Is there food available for families?
Yes, there is a cafeteria on site and a waiting lounge for families.
Will I be told the cost before treatment?
Yes. Families are told the treatment plan and the likely cost up front, and Ayushman or insurance cover is checked at admission.
What happens at discharge?
You receive a discharge summary, prescriptions and a follow-up date with your consultant.
Are test reports available quickly?
Routine reports are usually available the same day. Ask the front desk if you would like them shared on WhatsApp at +91 73766 75076.
Emergency
What should I do in a medical emergency?
Call +91 94153 32396 immediately — the line is answered 24 hours and we can send an ambulance. If you are bringing the patient yourself, come straight to the emergency entrance.
Do you have an ambulance?
Yes. Call +91 94153 32396 at any hour.
Do I need an appointment for emergency care?
No. Emergency and trauma patients are seen immediately, day or night.
What first aid should I give after an accident?
Stop heavy bleeding with firm pressure, keep the person still and warm, and do not move someone with a possible head or spine injury. Read our first-hour guide.